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Are all deep cleaners properly equipped to clean an entire home?
Some deep cleaners, such as the upright InstaClean Compact or the HydroWave, are better suited to cleaning small areas and everyday messes and spills. If you are planning to clean your entire home, it would be better to choose a full-sized deep cleaner, such as the ProHeat 2X Revolution.
How should I take care of my CrossWave Cordless Max after cleaning?
How to take care of your CrossWave Cordless Max after cleaning
How to assemble and use for the first time my CrossWave Cordless Max?
How to assemble and use for the first time your CrossWave Cordless Max
Filling the clean water tank of your CrossWave Cordless
How to fill the clean water tank of your CrossWave Cordless
My CrossWave Cordless is leaving streaks or leaking
What to do when your CrossWave Cordless is leaking or leaving streaks
My CrossWave Cordless has no suction
What to do when your CrossWave Cordless has no suction
My CrossWave Cordless doesn't spray
What to do when your CrossWave Cordless doesn't spray
My CrossWave Cordless has no power
What to do when your CrossWave Cordless has no power
The brush roll on my CrossWave Cordless isn't spinning
What to do when the brush roll on your CrossWave cordless isn't spinning
Setting up the CrossWave Cordless for the first time
First time setup of the CrossWave Cordless
After care for your CrossWave cordless; Using the 3-in-1 docking station
How to use the docking station to clean your CrossWave Cordless
How much does delivery to Northern Ireland & The Island Groups cost?
A charge of £6.99 for Standard Delivery applies to The Highlands & Islands, Northern Ireland, Isle of Wight and Isle of Man. The Highlands and Islands postcodes are as follows: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE. Unfortunately, we cannot deliver to the Channel Islands. FREE standard delivery applies to the majority of UK mainland postcodes.
How large an area can I clean with a BISSELL carpet cleaner?
When using our full size upright deep cleaning machines (such as the ProHeat 2X Revolution), typically a 10' x 12' room can be cleaned before the dirty water tank needs to be emptied and new cleaning formula and fresh water need to be added. With our smaller upright deep cleaning machines (such as InstaClean Compact or HydroWave), typically an 8' x 8' area can be cleaned before the dirty water tank needs to be emptied and new cleaning formula and fresh water need to be added. These amounts will vary based on how much water/solution you are releasing onto your cleaning surface.
How do BISSELL Carpet Cleaners compare with rental machines or professional cleaners?
When it comes to convenience, there is no comparison. Owning your own machine means you can clean when it fits your schedule - you're not tied to someone else's schedule or a store's 24-hour return policy. Besides, spills and pet accidents don't happen on a planned basis and the sooner they're cleaned, the better. But beyond convenience, when you add up the continuous cost of professional cleaning of several machine rentals, the initial cost of a BISSELL Carpet Cleaner is quickly recouped.
Where do I find the model/serial number of my machine?
Model and serial numbers are printed on a label, which is usually located on the back or on the base of the unit. The serial number follows the model number.
Can I use a Carpet Cleaner on wool carpets?
This is not recommended, as wool carpets can be extremely delicate. Check with the carpet manufacturer before cleaning.
How does the "3 for 2" offer on Cleaning Formulas work? Can I mix and match?
When you buy 3 bottles of BISSELL Cleaning Formula, you receive the cheapest one for free. You can "mix and match", you don't have to buy 3 of the same formula. To take advantage of this offer, you must add 3 bottles of cleaning formula to your basket, and then the discount will be applied when you checkout. This offer only applies to BISSELL Cleaning Formulas - machines, accessories, and bundles are not included.
Can I use ‘non-BISSELL’ formulas in my BISSELL machine?
We don't recommend this, as some cleaning products may not be suitable.
What is covered by the warranty?
All goods supplied by BISSELL UK are warranted free from defects for the period stated within the product packaging from the date of supply. This warranty does not affect your statutory rights. This warranty does not apply to any defect in the goods arising from fair wear and tear (such as worn out filters, belts and brush bars), wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the manufacturer, failure to follow manufacturer's instructions, or any alteration or repair carried out without approval from the manufacturer. If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify BISSELL UK as soon as possible. For the contact details of BISSELL UK, visit /www.bisselldirect.co.uk/service/contact-us/.
What should I do if I have a faulty product?
BISSELL are committed to ensuring that all products are to the highest standard. All our products have a minimum one year's manufacturer guarantee from the date of purchase and should you experience a problem within this period please contact the BISSELL Consumer Care line on 0344 888 66 44 - Option 1. One of our dedicated customer services representatives will try to solve your problem over the phone. If your problem cannot be solved over the telephone, a collection may be arranged. Once our Service Centre has received your faulty item, it will be tested and the fault/problem identified. Upon identification of this, we will repair the fault. If the fault cannot be identified we will contact you and offer you a replacement.